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| Frequently Asked Questions |
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- What information do you collect when placing an order? Why?
- Will anyone be able to figure out whats in my package?
- Does it show on my bill that I bought this sort of product?
- What if I have a privacy question? I haven't received my order yet, where is it?
- How do I cancel my order?
- How do I add products to my order after it I got the order submitted email?
- What if my toy or DVD doesnt work?
- How do I return a non-working toy or DVD? How do I ask for a refund?
- I haven't gotten my refund yet, when should it show up on my bill?
- How do I get a tracking number for my package?
- Can I pay with Paypal? Why didn't I receive a confirmation email?
- How do I get discounts on my future purchases?
- How do I ship to an address that isnt mine?
- Are these products safe for use?
- What if a product is not in stock?
- Can I get a mail catalogue?
- Can I return the products if I change my mind?
- What information do you collect when placing an order? Why?
What information do you collect when placing an order? Why? We collect your email address for emailing you an order confirmation; we do not share your email address with any third parties that will send you unwanted or spam mail. Your email address used to contact you online is used solely for use between you (buyer) and edenfantasys.com to respond to any inquiries regarding orders or products and to comply with any requirements of law i.e.: verification for suspected fraudulent activities. Actual shipping address is collected for shipping purposes and is used between edenfantasys.com and the selected carrier only. Billing information is collected after you place your order for interoffice use only. Your billing information may only be disclosed to the issuing bank for verification purposes. Please note our Privacy policy
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- Will anyone be able to figure out whats in my package?
Will anyone be able to figure out what's in my package?
Please refer to our Privacy Policy page.
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- Does it show on my bill that I bought this sort of product?
Please refer to our Privacy Policy page
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- What if I have a privacy question? I haven't received my order yet, where is it?
You may address any privacy related questions to Privacy@theworldofsextoys.com
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- How do I cancel my order?
For all order cancellations, please email sales@theworldofsextoy.com as soon as possible.
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- How do I add products to my order after it I got the order submitted email?
To add more products to an order already placed, you may email CustomerService@theworldofsextoys.com
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- What if my toy or DVD doesnt work?
Please refer to our Return Policy page.
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- How do I return a non-working toy or DVD? How do I ask for a refund?
How do I return a non-working toy or DVD?
Please refer to our Return Policy page.
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- I haven't gotten my refund yet, when should it show up on my bill?
Credit card refunds will appear on your statement in the next billing cycle or, in the case of online banking, should appear in your account within 10 business days. Please refer to our Returns Policy
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- How do I get a tracking number for my package?
On the order status page you can get you tracking number and tracking information for your package. If you do not have one, you may email sales@theworldofsextoys.com
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- Can I pay with Paypal? Why didn't I receive a confirmation email?
Yes, you can. When you are ready to checkout select Paypal Pay now button on the shopping cart and follow Paypal checkout procedure.
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- How do I get discounts on my future purchases?
To receive discounts and great benefits, you can sign up to become a registered member on our site. As a member you can enjoy great discounts, be the first to find out about our sales and even get invited to some of our exiting events.
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- How do I ship to an address that isnt mine?
When placing an order you can choose a different shipping address as your billing address on the shopping cart pages before checking out.
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- Are these products safe for use?
These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein.
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- What if a product is not in stock?
If a particular product is not in stock, you can be added to our waiting list. Once the item you have been waiting on becomes available, we will notify you via email or ship it out to you using your billing information on file. To do so, please email sales@theworldofsextoys.com with waiting list in the subject line, and then list the item/s you would like to wait for.
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- Can I get a mail catalogue?
We currently do not mail catalogues for we are strictly an online business.
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- Can I return the products if I change my mind?
Please refer to our Returns Policy page.
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